Find Answers to Your A/C, Heating & Plumbing Questions!
Want to learn how you can increase the efficiency of your air conditioning
system? Not sure if your home’s heating system can be repaired or
if it requires complete replacement? Experiencing unexplained increases
on your water bills and don’t know why? Horizon Services has the
answers you need! Browse our frequently asked questions below and give
us a call today to learn more about how our trusted team can help you
with your air conditioning, heating, or plumbing problem!
Do heating and air conditioning systems really need regular maintenance?
The simple answer is yes. Regular maintenance services and tune-ups can
extend the lifespan of your system, increase its working efficiency, and
allow technicians the opportunity to catch and address minor issues before
they become major problems. This ultimately saves you money in the long-run,
not to mention time and stress. When it comes to maintaining your heating,
ventilation, and air conditioning (HVAC) systems, making sure there is
an unrestricted air flow is the most important.
How often do I need air conditioning and heating maintenance?
At Horizon Services, we recommend that you schedule tune-up services twice
a year—once before the start of the summer months and once before winter
begins. This can help you avoid unnecessary problems during the hottest
and coldest months of the year.
How often should I have my filters replaced?
If you have disposable filters, we recommend that you replace them at least
once a month. If you have washable filters, it’s best to have them cleaned
once a month.
How can I tell if I need professional air conditioning and heating service?
Generally speaking, if your heating, air conditioning, or ventilation systems
are not working properly, it’s wise to schedule service with a trained
professional. How can you tell if your air conditioning and heating system
isn’t working properly? Check for strange noises, unusual smells, reduced
efficiency, higher energy bills, or other unexplained issues with your
What size air conditioning and heating system should I have?
Selecting the right size heating, ventilation, or air conditioning system
is important as it can improve your home’s energy efficiency, reduce costs
for homeowners, and ensure that your home stays comfortable all year-round.
There is no one-size-fits-all rule for choosing the right size air conditioning
and heating system; instead, a trained technician can look at various
factors, including the size and construction of your home, and use this
information to determine what size air conditioning and heating system
you should have. At Horizon Services, we provide free in-home energy analysis
services to help you select the right system for your unique needs.
How can I increase my home’s heating and air conditioning efficiency?
The best way to increase the energy efficiency of your home is to select
an efficient air conditioning and heating system. When it comes to heating
and air conditioning, bigger doesn’t always mean better. In fact, larger
systems with more capacity can actually lead to reduced efficiency as
they tend to cycle more rapidly, turning on and off frequently while in
use. Choosing the right size air conditioning and heating system for your
home can improve its overall efficiency and cleaning and replacing filters
frequently can also lead to improved functioning of your system. Keeping
the blower in the “on” position can also help your system heat and cool
your home more efficiently as this allows for better filtration and constant
air movement throughout your home. Finally, installing shades, shutters,
heavy drapes, and/or screens on your windows can help keep rooms at moderate
What are the benefits of a programmable thermostat?
Programmable thermostats are usually electric, making them more efficient
and accurate than their traditional, mercury-based counterparts. Programmable
thermostats can also allow you the ability to automatically set the ideal
temperature for different seasons or times of the day (we recommend 75
-80 degrees in summer, 68 -72 in winter) without having to constantly
adjust the thermostat.
Are heat pumps a good choice for homeowners in the Mid-Atlantic States?
Generally speaking, heat pumps are an excellent choice for homeowners in
our area, including Delaware, Pennsylvania, New Jersey, and Maryland.
A heat pump works as both an air conditioner and heater, providing year-round
comfort in one simple system. During the heating months, heat pumps produce
a steady stream of warm air (usually about 80 degrees) which may feel
warm, rather than hot, to your hand. This is perfectly normal. Additionally,
if you hear “whooshing” noises emitting from your heat pump, it is likely
that the system is simply defrosting its outdoor coil. This is also normal
and temporary—heating should resume once any accumulated ice is gone.
What causes heat pumps to freeze up?
There are several factors that can cause your home’s heat pump to freeze.
If you’re currently using the system to cool your house, check for restrictions
in air flow and thaw the system out as necessary by turning off the air
conditioning function and turning on the fan. You can also run the system
in heat mode to melt ice that may have formed. If you are still experiencing
problems after trying these troubleshooting methods, give the technicians
at Horizon Services a call. We can quickly and correctly diagnose the
problem and get to work resolving the issue.
When should I replace my air conditioning or heating system?
Many factors play a part in determining if you should have your A/C or
heating system replaced, including how often it is used, the system’s
overall efficiency, whether or not the system is meeting your personal
comfort needs, and if repairs would be more costly than a full system
replacement. Lifespans for A/C and heating systems vary but, generally
speaking, most air conditioners last 12 years, as do most furnaces, and
boilers last anywhere from 15 – 20 years.
How important is indoor air quality?
Most homeowners don’t think about the indoor air quality of their home,
but it is actually very important to the overall comfort and health of
you and your family members. When it comes to indoor air quality, it’s
important to keep in mind the following factors: ventilation, purification,
humidity, and filtration. Our Horizon technicians can help you assess
your home’s indoor air quality and select the right purification or filtration
system, or humidifier/dehumidifier for your home.
How can I tell if my toilet is leaking and should I be worried?
If you hear any unexplained noises from your toilet when it is not in use,
it’s likely that you have a leak. There are a few ways you can determine
if your toilet is leaking. First, check the rubber flapper in the toilet
to make sure that it is not corroded or otherwise damaged. Next, make
sure that the water level in the toilet tank is not overflowing via the
overflow pipe. Finally, you can check for leaks by adding a few drops
of food coloring into the tank of the toilet and observing whether or
not the water in the bowl changes color. Whatever the case, a leaking
toilet is a cause for concern as it not only wastes water, it can also
cost you hundreds of dollars throughout the year. Whether you simply need
to have a part replaced or you need extensive repairs, it’s always best
to trust a professional plumber.
How can I avoid toilet clogs?
Never flush anything down the toilet that shouldn’t be flushed, including
baby wipes, paper towels, or feminine products. If a foreign item falls
into the toilet, such as a toy or hairbrush, do not flush it. Furthermore,
try to avoid using excess toilet paper as this can lead to clogs.
What causes dripping faucets?
Dripping faucets are usually caused by wear and tear to the rubber or composition
washers within the faucet that close onto a metal washer seat. Typically,
when faucets begin to leak, it means that it’s time to have the internal
mechanisms, including washers, replaced or repaired.
Why does water come up out of the shower drain when I flush the toilet?
If you experience unexplained drain backups, such as water coming out of
the shower drain or bathroom sink after the toilet is flushed, it’s likely
that there is a problem within the main sewer line. Unusual clogs such
as these are usually symptoms of a larger issue and should be addressed
by a professional as soon as possible to avoid further damage.
What can I put down my garbage disposal?
Broken or clogged garbage disposals are often caused by misuse of the machine.
Never put any non-biodegradable items down the garbage disposal, including
glass, metal, or plastic. Most soft, biodegradable materials are acceptable,
as are some hard, biodegradable materials such as eggshells, ice, and
small chicken bones. Avoid putting hard-to-break-down food items through
the disposal, such as corn husks, asparagus, or celery stalks and always
run cold water when using the disposal as this can reduce the amount of
fats and oils that are allowed to congeal within the pipes.
How can I tell if there is a problem with my water heater?
If you are experiencing a lack of hot water, not enough hot water, unusual
noises or smells from the water heater, or you see obvious signs of a
leak, it is probably time to have a professional take a look at your water
heater. At Horizon Services, we can assist you with water heater repairs,
replacements, and new system installations. Our technicians can help you
select the right size and type of water heater for your home.
What are the common signs of a hidden water leak?
Hidden leaks are very serious problems. If left unattended, even a relatively
small leak can cause extensive damage to your property. It’s important
to have any hidden water leaks quickly identified and fixed to avoid further
damage and expensive repairs. If you suspect you may have a hidden leak,
look for these signs: unexplained increases on your water bills, damp
or “swampy” areas of your yard, the sound of running water when water
is not in use, mold or mildew growth, obvious water damage on walls or
ceilings, or soggy spots in carpet or flooring.