Comfort is on the Horizon

PRIVACY POLICY

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Horizon Services, LLC, may collect from you, and how it is used. By using our website, www.horizonservices.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (302) 200-4266 or via mail Attn: Privacy Officer, 320 Century Blvd., Wilmington, DE 19805.

Horizon Services is your trusted professional air conditioning, heating and plumbing service provider.

Learn a little bit about Horizon Services by driving through our years!

  • 1987 Dave Geiger founded Geiger Services, Inc. and performed the company’s first plumbing job.
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  • 1992 Opened the office on 718 Philadelphia Pike in Wilmington, DE
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  • 1998 Installed our first heating and air conditioning system and opened the office on 99 Christina Road in New Castle, DE
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  • 1999 Celebrated our 10th anniversary
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  • 2000 Launched the maintenance plan program, originally called Extended Service Agreements (ESAs) which was later changed to Service Partner Plan (SPP) in 2008
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  • 2001 Officially changed name to Horizon Services, Inc. and completed our 1,000th installation
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  • 2004 Launched the Official Technician Training Program and were awarded the Torch Award for Marketplace Ethics by the Better Business Bureau
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  • 2005 Founded Warm The Heart and were awarded Best Plumbing Company by Delaware Today magazine
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  • 2006 Were awarded Best Plumbing Company by Delaware Today magazine for the second year in a row and opened two new offices: one at 320 Century Blvd. in Wilmington, DE and one at 120 S. Ship Road in Exton, PA
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  • 2007 Awarded Best Plumbing Company by Delaware Today magazine for third year in a row and received the Best in the Business: Medium Size Companies award from the Wilmington News Journal
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  • 2008 Renamed the Extended Service Agreements (ESAs) plan to Service Partner Plan (SPP), installed solar panels at headquarters, and were awarded Best in the Business: Medium Size Companies by the Wilmington News Journal for the second year running
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  • 2009 Expanded service in Pennsylvania to Montgomery County, received the Readers’ Choice Award for Top Heating and Air Conditioning Company, received the Best in the Business: Medium Size Companies award from the Wilmington News Journal for the third year in a row, and launched the Horizon sign at Citizens Bank Park; Horizon Services also celebrated its 20th anniversary.
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  • 2010 Named Top Workplaces in Delaware, Readers’ Choice Award for Top Heating and Air Conditioning Company, and were awarded Best in the Business: Medium Size Companies by the Wilmington News Journal for the fourth year in a row; Horizon Services also joined the Fight Against Breast Cancer, established Horizon Helps and participated in Operation Warm, sponsored the First Annual Riverfront Horizon Services FamilyFest, sponsored the Tour de Lance 5k Run/Walk, and established a partnership with Philadelphia Union.
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  • 2011 Once again named the Readers’ Choice for Top Heating and Air Conditioning Company and the Best in the Business: Medium Size Company award by the Wilmington News Journal; also included in Philadelphia Inquirer’s Top 100 Workplaces and were awarded Most Recognized Brand of 2011 from the Philly Ad Club; opened our Audubon, PA location and sponsored the Indoor Cup Tournament for Eastern Pennsylvania Youth Soccer
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  • 2012 Expanded service in Pennsylvania to include Montgomery County and Bucks County, expanded service in New Jersey to include Gloucester County, Camden County, and Burlington County, and launched radio campaigns on 95.7 BEN FM, 98.1 WOGL, KYW 1060, 99.5 WJBR, and 1450 WILM
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  • 2013 Awarded Honorable Mention for 2013 Contractor of the Year by Contractors Magazine, awarded Suburban Life Top Contractors 2013: Plumbing, Heating and Air Conditioning award, named a Suzi Award Winner from the Nexstar Network for Horizon How-To Email Campaign – August 2013, and named an Eddie Award Finalist from the Nexstar Network for Radio Campaign – August 2013; also launched our expanded TV campaign on local channels, including NBC3 and 6ABC
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  • 2014 Opened our Mount Laurel, NJ location, opened the Horizon Riverfront Rink, and awarded the “Top Workplaces in Delaware” award by the Wilmington News Journal
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  • 2015 Took on new partnerships with The Orioles and The Aberdeen Ironbirds, won the Dave Lennox Award and the BBB Torch Award, expanded into Maryland and Mercer County, NJ, and our Senior Vice President, Mark J. Aitken, was presented with the Humanitarian Award by Governor Markell and Senator Coons at the Limen House on November 7th
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  • 2016 Awarded Best of Houzz 2016 – Client Satisfaction award, an award that distinguishes professionals who provide the highest level of customer satisfaction
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